This isn't a slide deck. It's a working AI agent that handles appointment scheduling, billing questions, MyChart support, and specialty referrals for Children's Health families.
Ask it anything about scheduling appointments, paying bills, using MyChart, finding a specialist, or visiting your child. It has real knowledge, real workflows, and real guardrails.
Built around real family scenarios that Children's Health support teams handle every day.
Guides families through scheduling, rescheduling, and canceling appointments across specialties, including telehealth and visit preparation.
Explains bills, payment options, insurance verification, financial assistance programs, cost estimates, and surprise billing protections.
Walks families through signup, login recovery, viewing test results, messaging care teams, proxy access for teens, and mobile app setup.
Provides campus directions, parking details, visiting policies, sibling rules, amenities, and travel/lodging resources for out-of-town families.
Guides families through the referral process, helps find providers by specialty and language, and facilitates second opinion requests.
Detects medical emergencies and routes to 911, prevents medical diagnoses or treatment advice, and protects patient privacy with HIPAA-aware guardrails.
This demo was built from scratch for Children's Health. Real logic for real family scenarios.
Pulled Children's Health services, policies, locations, and patient resources into the AI's knowledge base.
Created family-specific workflows for appointments, billing, MyChart, locations, and referrals with a smart router.
Built HIPAA-aware guardrails, emergency detection, and medical advice prevention for pediatric healthcare compliance.
Ran 250 simulated family conversations across happy paths, edge cases, and adversarial scenarios at ~83% pass rate.
Connected to your actual patient data. Handling your real support volume. This sandbox is just the start.
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